Customer Success Manager

Prisms of Reality is an SF and remote-based team of educators, developers, and engineers transforming how students experience STEM education through meaningful and tactile real-world problem-solving. We utilize adaptive Virtual Reality (VR) experiences to engage, inspire, and open pathways to creative problem-solving for all learners in math and science. Our goal is to smash barriers to access and dramatically improve proficiency for STEM students at scale. 

We are rapidly expanding our team to fasttrack the expansion of our student-facing VR content libraries and educator-facing data and implementation tools to make VR a mainstay in the K-12 classroom.

 

JOB DESCRIPTION

Prisms is currently seeking a Customer Success Manager to enable the successful integration and implementation of our Immersive Virtual Reality instructional model in secondary math & science classrooms. Working alongside the Head of Customer Experience, you will own account health, relationships, and renewals. You will interface directly with District Leaders to drive & ensure the successful adoption of Prisms.

Prisms is a rapidly growing start-up with incredible ambition and sky high standards for excellence. We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology.

KEY RESPONSIBILITIES

  • Quarterback partner relationships from pre-sale to close to renewal & expansion

  • Maintain visibility into overall account health to prioritize, minimize churn, and maximize NRR

  • Partner effectively with internal teams: content and development; technical operations; curriculum & instruction; to design and sustain a comprehensive, scalable implementation apparatus that will drive successful customer adoption

  • Conduct QA review of content and instructional support tools while actively monitoring implementation through ongoing data analysis & meetings with key stakeholders

REQUIREMENTS

  • Commitment to transforming and reimagining STEM education

  • Bachelor’s degree in a STEM field or a Master’s degree in STEM education preferred

  • 2-5 years of Grades 6-12 teaching experience preferred

  • 2-5 years of Customer Success or Account Executive experience at a start-up / growth enterprise preferred

  • Highly motivated and skilled at working individually and collaborating with a cross-functional team

  • Exceptional written and verbal communication skills; comfort presenting to diverse audiences

  • Ability to travel 1-2x per month (typically 1-3 days per trip)

EQUAL OPPORTUNITY WORKPLACE

Prisms is an equal opportunity employer committed to diversity and inclusion in the workplace. All hiring decisions made by Prisms are based only on the business need, job requirements, and individual qualifications; race, color, sex, sexual orientation, gender identify, citizenship, religion, age, marital status, disability, or veteran status.

TO APPLY

Please send a cover letter and resume to careers@prismsvr.com.