Service Operations Manager

Prisms VR is a San Francisco–based and remote team of Educators, Game Developers, and Engineers transforming how students experience their education through first-person, relevant and embodied learning experiences powered by the next generation of spatial computers. We utilize adaptive Virtual Reality (VR) and Augmented Reality (AR) to engage, inspire, and open pathways to creative problem-solving that rapidly improve engagement and proficiencies in Math and Science (to start) across our country and beyond. Our mission is to redefine the purpose of an education from memorizing and reproducing others’ knowledge, to solving humanity’s greatest problems.

 

JOB DESCRIPTION

Prisms is currently seeking a Service Operations Manager to onboard customer IT teams, configure MDMs, build and manage service desk operations, maintain and improve a number of internal and external-facing organizational systems, provide parachute on-the-ground support to customer IT teams, and more.

Prisms is growing at a rapid pace as more and more district leaders, teachers, and students come to understand the power of immersive VR technology in the STEM classroom. Alongside this explosion of growth we need to build and scale our processes for supporting the deployment of the VR hardware, management software, and related systems that enable the successful integration and implementation of our instructional model in secondary math & science classrooms. In partnership with the Head of Customer Experience, you will work cross-functionally and collaborate with key partners, vendors, internal and external systems, and school district leaders.

Prisms is a rapidly growing start-up with incredible ambition and sky-high standards for excellence. We are building a company that we believe will change the world of K-16 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible for STEM education through the use of cutting-edge immersive technology.

KEY RESPONSIBILITIES

  • Help build and maintain a scalable technical service & support system

  • Troubleshoot VR technology & related infrastructure

  • Develop and maintain strong relationships with District IT leadership and technical teams

  • Strengthen existing vendor partnerships to deliver better solutions at scale

  • Lead technical onboarding efforts 

  • Maintain razor-sharp systems

  • Build a knowledge base of key resources & documentation to enable scalable growth

REQUIREMENTS

  • Commitment to transforming and reimagining STEM education 

  • 3+ years of demonstrated success in roles involving service operations, customer service / help desk, IT management, or related

  • Genuine interest in immersive technology - VR, AR, XR

  • Start-up mentality (Prisms is currently sub 20 FTE)

  • A clear and process-oriented communicator

  • Highly motivated and skilled at working individually and collaborating with a team 

  • Exceptional written and verbal communication skills

  • Ability to travel 1-2x per month (typically 1-2 days per trip)

COVID-19 CONSIDERATIONS

Most team members are currently working remotely, though a hybrid remote/in-person work opportunity is available in our SF office.

EQUAL OPPORTUNITY WORKPLACE

Prisms is an equal opportunity employer committed to diversity and inclusion in the workplace. All hiring decisions made by Prisms are based only on the business need, job requirements, and individual qualifications; race, color, sex, sexual orientation, gender identity, citizenship, religion, age, marital status, disability, or veteran status.

TO APPLY

Email careers@prismsvr.com.