Customer Success
Customer Success Manager
·
Remote, Los Angeles, California
Apply here
About Prisms
Prisms of Reality is an SF and NYC-based team of educators, game developers, and engineers transforming K12 STEM education through experiential real-world problem-solving. We utilize adaptive Virtual Reality (VR) to engage, inspire, and open pathways to creative problem-solving through Math. Our mission is to break down barriers to access and build STEM proficiencies at scale for all students, worldwide.


We are rapidly expanding our team to fast-track the impact of our student-facing VR content libraries and educator-facing data tools to make VR a mainstay in the K-12 classroom.
To Apply

Job Description

Prisms is currently seeking a Customer Success Manager to enable the successful integration and implementation of our Immersive Virtual Reality instructional model in secondary math & science classrooms. Working alongside the Customer Success team you will own account health, relationships, and renewals. You will interface directly with District Leaders to drive & ensure the successful adoption of Prisms.

Prisms is a rapidly growing start-up with incredible ambition and sky high standards for excellence. We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology.

Key Responsibilities

  • Quarterback partner relationships from pre-sale to close to renewal &
    expansion
  • Maintain visibility into overall account health to prioritize, minimize churn, and
    maximize NRR
  • Partner effectively with internal teams: content and development; technical
    operations; curriculum & instruction; to design and sustain a comprehensive,
    scalable implementation apparatus that will drive successful customer
    adoption
  • Conduct QA review of content and instructional support tools while actively
    monitoring implementation through ongoing data analysis & meetings with key
    stakeholders

Requirements

  • Commitment to transforming and reimagining STEM education
  • Bachelor’s degree in a STEM field or a Master’s degree in STEM education
    preferred
  • 2-5 years of Grades 6-12 teaching experience preferred
  • 2-5 years of Customer Success or Account Executive experience at a start-up
    / growth enterprise preferred
  • A clear and process-oriented communicator who can deliver thoughtful,
    meaningful presentations to diverse groups of stakeholders
  • Highly motivated and skilled at working individually and collaborating with a
    cross-functional team
  • Exceptional written and verbal communication skills
  • Willigness to travel onsite (locally) 1-2X/month regionally

To apply please email resume and letter of interest to csm_jobs@prismsvr.com.

About Prisms
Prisms of Reality is an SF and NYC-based team of educators, game developers, and engineers transforming K12 STEM education through experiential real-world problem-solving. We utilize adaptive Virtual Reality (VR) to engage, inspire, and open pathways to creative problem-solving through Math. Our mission is to break down barriers to access and build STEM proficiencies at scale for all students, worldwide.


We are rapidly expanding our team to fast-track the impact of our student-facing VR content libraries and educator-facing data tools to make VR a mainstay in the K-12 classroom.
Equal Opportunity Workplace
Prisms is an equal opportunity employer committed to diversity and inclusion in the workplace. All hiring decisions made by Prisms are based only on the business need, job requirements, and individual qualifications; race, color, sex, sexual orientation, gender identity, citizenship, religion, age, marital status, disability, or veteran status.
Covid-19 Considerations
Most team members are currently working remotely, though a hybrid remote/in-person work opportunity is available in our SF office.
Want to make math & science class relevant?
Join the Prisms movement today.
Email careers@prismsvr.com
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