Technical Operations
Technical Operations Manager
$80,000-$100,000
·
Remote- East Coast
Apply here
About Prisms
Prisms of Reality is an SF and NYC-based team of educators, game developers, and engineers transforming K12 STEM education through experiential real-world problem-solving. We utilize adaptive Virtual Reality (VR) to engage, inspire, and open pathways to creative problem-solving through Math. Our mission is to break down barriers to access and build STEM proficiencies at scale for all students, worldwide.


We are rapidly expanding our team to fast-track the impact of our student-facing VR content libraries and educator-facing data tools to make VR a mainstay in the K-12 classroom.
To Apply
Email careers@prismsvr.com

OUR MISSION

Prisms of Reality is a Series A-backed, SF and remote-based team of educators, developers, and engineers transforming how students experience STEM education through meaningful and tactile real-world problem-solving. We utilize adaptive Virtual Reality (VR) experiences to engage, inspire, and open pathways to creative problem-solving for all learners in math and science. Our goal is to smash barriers to access and dramatically improve proficiency for STEM students at scale.

JOB DESCRIPTION

Prisms is currently seeking a Technical Operations Manager - East Coast to onboard customer IT teams, configure MDMs, build and manage service desk operations, maintain and improve a number of internal and external-facing organizational systems, provide parachute on-the-ground support to customer IT teams, and more.

Prisms is growing at a rapid pace as more and more district leaders, teachers, and students come to understand the power of immersive VR in STEM. Alongside this explosion of growth we need to build and scale our processes for supporting the deployment of the VR hardware, management software, and related systems that enable the successful integration and implementation of our instructional model in secondary math & science classrooms. In partnership with the Head of Customer Operations, you will work cross-functionally and collaborate with key partners, vendors, internal and external systems, and school district leaders.

This role is right for you if you are early in your career, technically-oriented, and able to travel a decent amount in the Eastern US. All of the hard skills of this role can be learned. The soft skills - tactful communication, substantial work ethic, pace of play, integrity, attention to detail - can be developed, but you must bring strong foundational skills. 

We are building a company that we believe will legitimately change the world of K-12 education. Joining now means you will have tremendous agency but also tremendous responsibility to refine, contribute to, and ultimately execute our shared vision of what’s possible in K-12 math & science classrooms through the use of cutting edge immersive technology.

KEY RESPONSIBILITIES

  • Help build and maintain a scalable technical service & support system
  • Troubleshoot VR technology & related infrastructure
  • Develop and maintain strong relationships with District IT leadership, technical teams, and teachers
  • Strengthen existing vendor partnerships to deliver better solutions at scale
  • Lead technical onboarding efforts 
  • Provide on-site technical support to school districts
  • Maintain a knowledge base of key resources & documentation to enable scalable growth

REQUIREMENTS

  • Located in greater NYC or greater Atlanta area (required)
  • Commitment to transforming and reimagining STEM education 
  • 2+ years of demonstrated success in roles involving service operations, customer service / help desk, IT management, or related (not a hard and fast rule; just a guide)
  • Genuine interest in immersive technology - VR, AR, XR, MR
  • Start-up mentality (Prisms is currently sub 60 FTE)
  • A clear and process-oriented communicator
  • Highly motivated and skilled at working individually and collaborating with a team 
  • Exceptional written and verbal communication skills
  • Travel up to 30%; mostly East Coast, especially in and around NYC, NJ, FL, and GA.

EQUAL OPPORTUNITY WORKPLACE

Prisms is an equal opportunity employer committed to diversity and inclusion in the workplace. All hiring decisions made by Prisms are based only on the business need, job requirements, and individual qualifications; race, color, sex, sexual orientation, gender identity, citizenship, religion, age, marital status, disability, or veteran status. 

TO APPLY

Send resume and cover letter to careers@prismsvr.com.

About Prisms
Prisms of Reality is an SF and NYC-based team of educators, game developers, and engineers transforming K12 STEM education through experiential real-world problem-solving. We utilize adaptive Virtual Reality (VR) to engage, inspire, and open pathways to creative problem-solving through Math. Our mission is to break down barriers to access and build STEM proficiencies at scale for all students, worldwide.


We are rapidly expanding our team to fast-track the impact of our student-facing VR content libraries and educator-facing data tools to make VR a mainstay in the K-12 classroom.
Equal Opportunity Workplace
Prisms is an equal opportunity employer committed to diversity and inclusion in the workplace. All hiring decisions made by Prisms are based only on the business need, job requirements, and individual qualifications; race, color, sex, sexual orientation, gender identity, citizenship, religion, age, marital status, disability, or veteran status.
Covid-19 Considerations
Most team members are currently working remotely, though a hybrid remote/in-person work opportunity is available in our SF office.
Want to make math & science class relevant?
Join the Prisms movement today.
Email careers@prismsvr.com
Apply